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Quality in Sales / Service
Question
What is a QPod™?
Answer
A refrigerated palletized container/storage unit capable of freighting temperature sensitive perishables over distance.
   
Question
How does a QPod™ differ from other forms of refrigerated transport?
Answer
By its size, portability and temperature control performance. The QPod™ is designed so that it can be moved with it's cargo throughout the entire distribution chain. This means at transfer points the cargo is not handled only the QPod™. This feature together with new technologies ensures optimal temperature control is maintained at all times.
   
Question
What are the fundamental patented components of the QPod™?
Answer
The revolutionary air distribution system, the QPod™ configuration, ducting and insulation and the refrigeration mechanism located in the base of the QPod.
   
Question
Can the QPod™ be accessed during transit to allow for Customs and Agricultural inspection without degradation of the temperature?
Answer
QPods™ can be easily inspected via a hinged door or removable panel.
   
Question
What is the Power Source required to operate?
Answer
Via a single phase power supply to a standard 240V connection. Multi plugs are fitted to all QPods™ to enable power attachment in whatever country of transit or destination, Europe 220V 60Hz, USA 110V 60Hz, NZ-Australia 240V 50Hz, Japan 100V 50Hz and 100V 60Hz. Customers should confirm with QPod™ Systems the QPod™ model required for operation in their country. A short inferface extension lead is available for different power plug connections.
   
Question
What if the incorrect power source is plugged in?
Answer
A no-start safety device has been installed which will automatically switch the unit to the correct voltage.
   
Question
How does the QPod™ retain its pre-determined temperature when no power source is available to it?
Answer
Without power the QPod™ can hold temperature for a number of hours with little variance (depending on the ambient conditions of the day and product carried). In addition a euteric tank can be installed in the upper ceiling of the pod to assist with down time cooling.
   
Question
What freight options are available with QPods™?
Answer
QPods™ can be road, rail or sea freighted. We are mid way through developing a QPod for air freight which can maintain temperature in a powered off state for longer periods of time and within airline guidelines.
   
Question
At what point in the supply chain would QPod™ be used?
Answer
Gate to Plate. QPods™ can be delivered to the producers to allow for coolstorage on the spot. Once ready QPods™ can be collected, they are then under refrigeration the entire journey to end destination.
   
Question
What monitoring options are available with a QPod™?
Answer
We can provide flexible monitoring options which are dependent upon the clients’ requirements. Mobile monitoring is available, and for high value cargoes graphic reports are available including independent reports if required.
   
Question
What if the power to the QPod™ fails?
Answer
Operators are responsible for ensuring power to QPods™. They will need to develop their own inspection systems. QPods™ can be fitted with a power off alarm. If power is not available, as QPods™ are insulated it could take several hours before the temperature inside changes significantly.
   
Question
How secure is a QPod™?
Answer
Each QPod™ can be provided with a secure seal that would identify if the QPod had been opened or accessed.
   
Question
What can we anticipate as a percentage waste reduction?
Answer
Waste reduction is product dependent, but we know that by regulating the temperature from harvest point, when the product is at its optimum, to its end destination we can in many cases significantly if not completely reduce wastage.
   
Question
What are the benefits of using a QPod™?
Answer
Bullet Enables “one-touch” handling
  Bullet Reduces labour cost
  Bullet Minimises product damage
Bullet Compatible with existing freight systems
Bullet Extend product life at optimum quality
Bullet Reach new markets by extending product life
Bullet Improve your supply chain – Gate to Plate
Bullet Mix product load to maximise load investment
Bullet Consistent temperature control
Bullet Minimise insurance claims
Bullet Flexibility
  Bullet Faster movement of premium goods
  Bullet Portability
  Bullet Coolstore facility
Bullet Security of product through secure seals
Bullet Monitoring and tracking functionality
Bullet Reduce packaging costs
Bullet Reduce waste
Bullet Reduce cool storage requirements, storage costs and freight costs
   
Question
What does a QPod™ cost to hire and what are the terms of hire?
Answer
This is volume and hire contract term dependent. A quote can be activated through our sales team on hire@qpod.com
   
Question
How do we place an order to Hire QPods™?
Answer
Contact us at hire@qpod.com to initiate a sales call from one of our sales team
   
Question
Is the QPod™ registered with FDA for entry into the USA?
Answer
Yes